Reliable VoIP Calling, Texting & Collaboration Tools
Reliable Voice Calling
Enjoy crystal-clear conversations with our enterprise-grade voice platform, built on redundant infrastructure for maximum reliability. Whether local or global, your calls stay consistently clear and connected.
Why is your voice calling more reliable than my current phone system?
Businesses across Mansfield and Delaware rely on our system because it runs on multiple servers across different locations. If one server goes down, your calls automatically switch to backups without any interruption. You’ll never lose a call due to outages, and call quality stays consistent even during busy periods, ideal for Central Ohio companies that depend on reliable communication.
Can I see my calling history and activity?
Yes, you get a complete view of your calls through an easy-to-use dashboard. See who called, when they called, and track your outbound calls. For more in-depth, real-time call data, features like Call Center Supervisor or OmniResponse provide advanced monitoring tools. Standard call records are available for reference and reporting purposes.
What calling features are included?
Calling Routing & Ring Strategies
Direct every call to the right person with intelligent routing based on your business rules and team availability. Flexible ring strategies ensure seamless customer experiences and fewer missed calls.
How does intelligent call routing help my business?
Our system automatically directs incoming calls to the best available person or department based on rules you set. Calls can ring multiple people simultaneously, try different numbers in sequence, or route to specific teams based on the caller’s needs, ensuring every call gets answered quickly.
How do I manage calls for my team or department?
Our hunt group feature distributes calls across your team members automatically. You can set it to ring everyone at once, try people in order, or send calls to whoever’s been idle the longest. Perfect for sales teams, support departments, or any group that shares incoming calls.
What call routing and ring features are included?
Voicemail & Call Handling
Never miss an important message with customizable voicemail, email notifications, and voice transcription. Handle calls professionally across all devices with automated attendants and personalized greetings.
What if I need someone else to handle my calls?
Our auto attendant feature acts like a virtual receptionist, greeting callers and directing them to the right person or department. You can set up custom menus, business hours, and after-hours handling—all without hiring additional staff.
How do I manage my voicemails easily?
Access your messages through email, your phone, or our web portal. You can listen, save, delete, or forward messages from anywhere. All your voicemails are stored securely and backed up automatically.
What voicemail and call handling features are included?
*Not included when a voicemail is left and then transcribed
Business Text Messaging
Send professional SMS and MMS messages from your business number to keep work and personal life separate. Engage customers with high-response texting, automated replies, and synced multi-device access.
How do I manage texts across multiple devices?
All your business texts sync automatically across your computer, tablet, and phone. Start a conversation on your desktop and continue it on your mobile device; everything stays in sync with your conversation history.
This feature helps Central Ohio businesses connect faster with customers through a reliable, unified texting platform built for modern communication.
Can I send texts to multiple customers at once?
Absolutely! Send marketing messages, announcements, or reminders to groups of customers with our blast messaging feature. You can also set up automated responses for common questions and appointment reminders to save time.
What business texting features are included?
*Included in cloud messaging only
Conferencing & Collaboration
Host high-quality web meetings with screen sharing and real-time collaboration, all integrated into your phone system. Use one login for everything—whether you’re working with your team or presenting to clients.
Can I host video meetings and share my screen?
Yes! Our web conferencing includes HD video, screen sharing, and collaborative tools. Present documents, share your desktop, or work together on projects in real-time. Perfect for client presentations or team meetings.
What if I have multiple conference rooms or recurring meetings?
You can set up multiple conference rooms for different purposes and schedule recurring meetings that automatically send invitations to attendees. Each room can have its own settings and access controls.
What conferencing and collaboration features are included?*
*Meeting Manager is required to access these features.